Return & Exchange
At Entisar Store, we want you to be completely satisfied with your purchase. If you’re not happy with your order, we offer easy returns and exchanges. Please review our policy below.
Return Policy
🔄 Timeframe: Returns are accepted within 30 days of receiving your order.
📦 Condition: Items must be unused, unworn, and in their original packaging with tags attached.
📜 Proof of Purchase: A valid receipt or order confirmation is required.
Non-Returnable Items
🚫 Personalized or custom-made items
🚫 Final sale or clearance items
🚫 Opened or used personal care products
Exchange Policy
🔄 Exchanges: If you need a different size, color, or replacement item, we offer free exchanges within 30 days.
💰 Price Difference: If the new item costs more, the difference must be paid. If it costs less, we will issue store credit.
Return & Exchange Process
1️⃣ Contact Us: Email info@entisarstore.com or call 512-318-2199 to initiate a return or exchange.
2️⃣ Approval: We will provide a return authorization and instructions.
3️⃣ Ship the Item: Send the item back using a trackable shipping method. Return shipping costs may apply.
4️⃣ Processing: Refunds/exchanges will be processed within 5-7 business days after receiving the item.
Refunds
💵 Refunds will be issued to the original payment method or as store credit.
⏳ It may take 5-10 business days for refunds to appear in your account.
⚠️ Shipping fees are non-refundable.
Damaged or Incorrect Items
If you receive a defective or wrong item, please contact us within 48 hours for a free replacement.
Need Assistance?
For any questions, feel free to reach out:
- 📧 Email: info@entisarstore.com
- 📞 Phone: 512-318-2199
- 📍 Address: 5900 Balcones Dr, Ste 18196, Austin, TX, 78731, USA
We appreciate your trust in Entisar Store and are here to ensure a smooth shopping experience!