Frequently Asked Questions (FAQ)

1. General Information

Q: What is Entisar Store?
A: Entisar Store is a wholesale-based online store offering high-quality products at competitive prices.

Q: Where is Entisar Store located?
A: Our business address is 5900 Balcones Dr, Ste 18196, Austin, TX, 78731, USA.

Q: How can I contact Entisar Store?
A: You can reach us via email at info@entisarstore.com or call us at 512-318-2199.

2. Orders & Payments

Q: What payment methods do you accept?
A: We accept major credit/debit cards, PayPal, and other secure payment options available at checkout.

Q: Can I cancel or modify my order after placing it?
A: Orders can only be modified or canceled within 24 hours of placement. Please contact us as soon as possible for assistance.

Q: How do I track my order?
A: Once your order is shipped, you will receive a tracking number via email to monitor your package’s status.

3. Shipping & Delivery

Q: Do you ship internationally?
A: Currently, we ship within the USA. For international orders, please contact us for availability.

Q: How long does shipping take?
A: Standard shipping takes 3-7 business days. Expedited shipping options are available at checkout.

Q: How much does shipping cost?
A: Shipping costs vary depending on your location and order size. The exact cost will be calculated at checkout.

4. Returns & Refunds

Q: What is your return policy?
A: We accept returns within 14 days of delivery. The item must be unused and in its original packaging.

Q: How do I request a refund?
A: Contact us at info@entisarstore.com with your order details, and we will assist you with the refund process.

5. Wholesale & Bulk Orders

Q: Do you offer bulk discounts?
A: Yes! We offer special pricing for bulk orders. Please reach out to us for a quote.

Q: How do I place a wholesale order?
A: If you’re interested in wholesale purchasing, please contact us via email for more details.

6. Customer Support

Q: How can I get customer support?
A: Our support team is available via email or phone during business hours. Feel free to reach out for any inquiries.