Help Center
Welcome to the Entisar Store Help Center! Below, you’ll find answers to common questions and support options. If you need further assistance, feel free to contact us.
1. Contact Us
📧 Email: info@entisarstore.com
📞 Phone: 512-318-2199
📍 Address: 5900 Balcones Dr, Ste 18196, Austin, TX, 78731, USA
🕒 Support Hours: Monday – Friday, 9 AM – 6 PM (CST)
2. Ordering & Payment
How do I place an order?
- Browse our products and add items to your cart.
- Proceed to checkout and enter your shipping details.
- Choose a payment method and confirm your order.
- You’ll receive an email confirmation with order details.
What payment methods do you accept?
We accept:
✔ Credit/Debit Cards (Visa, MasterCard, American Express)
✔ PayPal
✔ Other secure payment options available at checkout
Can I cancel or modify my order?
Orders can be modified or canceled within 24 hours of placement. Contact us immediately for assistance.
3. Shipping & Delivery
Where do you ship?
We currently ship within the USA. For international shipping inquiries, please contact us.
How long does shipping take?
📦 Standard Shipping: 3-7 business days
🚀 Expedited Shipping: Available at checkout
How can I track my order?
Once your order is shipped, you’ll receive a tracking number via email. Use this to monitor your package’s status.
4. Returns & Refunds
What is your return policy?
We accept returns within 14 days of delivery. Items must be unused and in their original packaging.
How do I request a refund?
- Contact us at info@entisarstore.com with your order details.
- We will review your request and provide return instructions.
- Refunds are processed once the returned item is received.
5. Wholesale & Bulk Orders
Do you offer bulk discounts?
Yes! Special pricing is available for bulk purchases. Contact us for a quote.
How do I place a wholesale order?
For wholesale inquiries, please email us with your requirements, and we’ll assist you.
6. Customer Support
Need Help?
If you have any issues or concerns, our support team is ready to help! Reach out via email or phone for assistance.
📧 Email Support: info@entisarstore.com
📞 Call Us: 512-318-2199
We’re committed to providing you with the best service possible! 😊