Refund & Return Policy
At Entisar Store, we strive to provide the best shopping experience. If you are not completely satisfied with your purchase, we offer a hassle-free refund and return policy.
Returns
- 🔄 Eligibility: Items must be returned within 30 days of delivery.
- 📦 Condition: Products must be unused, in their original packaging, and in resalable condition.
- 🏷️ Proof of Purchase: A valid receipt or order confirmation is required.
- 🚫 Non-Returnable Items: Perishable goods, personal care items, and customized products cannot be returned.
Refunds
- 💰 Processing Time: Refunds are processed within 5-7 business days after receiving and inspecting the returned item.
- 🏦 Refund Method: Refunds will be credited to the original payment method.
- ❌ Shipping Costs: Original shipping costs are non-refundable unless the return is due to an error on our part.
Exchanges
- 🔄 We offer exchanges for defective or damaged items. Contact us within 7 days of delivery for assistance.
Return Process
- 📧 Contact Us: Email info@entisarstore.com with your order details and reason for return.
- 📦 Pack the Item: Securely package the item to avoid damage during transit.
- 🚚 Ship the Return: Send the package to the return address provided by our support team.
- 💳 Receive Your Refund: Once approved, your refund will be processed.
Need Assistance?
If you have any questions regarding returns or refunds, feel free to reach out:
- 📧 Email: info@entisarstore.com
- 📞 Phone: 512-318-2199
- 📍 Address: 5900 Balcones Dr, Ste 18196, Austin, TX, 78731, USA
We appreciate your trust in Entisar Store and are here to help!